Eine Email an Alamo habe ich vor eine Woche geschickt. Am Montag diese Antwort bekommen:
Thank you for choosing Alamo for your car rental needs! I can certainly understand your concerns regarding the invoice that regarding the invoice that you received. I have submitted a request to our research department to remove the charges from the account.
If you have any other questions or concerns, please email me. We appreciate your business, and I hope you have a great day!
Ich hoffe die klären das und das die sich bald wieder melden. Inzwischen habe ich per Post einen zweiten Brief bekommen:
We appreciate your business and continue to look for ways to deliver the kind of service and products that bring customers like you back again. At times, also follow up with customers to help minimize confusion and facilitate timely payments even when additional charges are incurred.
For example, we recently were notified by a toll authority or another agency that your rental vehicle incurred a citation or toll during your rental period. As a result, and in order to help you avoid additional charges and/or penalties, we are immediately paying the Invoice Amount Due on your behalf. However, in accordance with the terms of your rental agreement, you are responsible for all citations and toll charges incurred during your rental period. In addition, as provided by your rental agreement we are assessing a fee, which is applied towards the costs of administering citations and tolls.
Since you did not pay for your car rental with a credit cart, you have the following options to remit payment for the Total Amount Due below: Name on Card---------------- Signature___________ Credit Card#------------------ Exp Date--------------------
If you prefer to pay your Total Amount Due by check please make check payable to Alamo and mail your payment and invoice number ( as indicated below) to the following address: Alamo PO BOX 403328 Atlanta, GA 30384-3328. For customers residing outside of the US, Canada, Caribbean, or US Virgin Islands, please follow option 2 of mailing back this letter with you CC info inserted.
Issuing Agency: Citation Processing Center-Newport Beach
Invoice Number: XXXXX
Date/ Time of Occurrence: 09/22/2013@7:51 AM
Location of Occurrence: Marin Parking Authority
Plate Number: 538738A
Plate State: Montana
Invoice Desc: Foreign Address
Invoice Amount Due: $66
Fee Due: $15
Total Amount Due: $81
Renter Name: XXXXX
Contract Number: XXXXX
Contract Open Date/Time: 09/14/2013
Contract Close Date/Time: 10/04/2013
Our goal is to handle these types of citation and toll charges as promptly and fairly as possible. If the invoice number above begins with the letter E and the issuing agency is "Regional Toll Authority", you may visit
www.htallc.com/tollpass to obtain detailed toll listing. For all other inquiries, to make a payment, or file an appeal, you may visit
www.htallc.com/ehi/faq.htm or call 800-935-0112.
Again, we appreciate the opportunity to serve you.
Sincerely, Customer Service Department
Thema: Strafzettel in den USA (Gelesen 40107 mal)